Player support.
Help with UNCRoyale, your UNCStudio Account and the community.
Contact us
Petr Liška, trading as UNCStudio. Czech sole trader, IČO (business identification number): 19968248. Registered address: Krumsín 52, 798 03 Krumsín, Czech Republic.
Email: [email protected]. Describe the issue, your player tag, device model, app version and when it happened. Never send passwords, verification codes or unnecessary identity documents.
Bugs and feedback
Post bugs in #bug-reports and ideas in #suggestions on our Discord — the community votes on what gets built. You can also post in Bug Reports on the forum.
Purchases
Gems are sold as in-app purchases through the App Store. Refunds are handled by Apple: use “Report a Problem” in your Apple account. If gems did not arrive, email [email protected] with your player tag and the purchase date.
Account access
Use the same email address linked to your UNCStudio Account. Check your spam folder and request a fresh code after the cooldown if needed. Signing out does not delete your account.
Safety and community reports
In the game, tap a player's chat message or profile to Report or Block them (blocked players are listed in Settings → Blocked Players). On the website, use Report on a forum post, or email [email protected] with a link to the content and a description. Reports go to the operator or moderators; they are not public. Do not repost harmful or private material.
Your data
For access, correction, portability, objections or erasure, contact [email protected]. We may ask for proportionate information to verify account ownership.